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    • Getting Started with Snaile

    • Modified on: Thu, 2 Mar, 2023 at 7:14 PM
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    Overview

    Snaile is a smart parcel locker system for contactless parcel pickup by residents.

    The BuildingLink-Snaile integration allows for the sync of Snaile locker parcel information with BuildingLink. This integration enables residents to retrieve their parcel using a QR Code provided by email/SMS and the BuildingLink Resident App.

    For Snaile Support related inquiries, please reach out to Snaile Support or consult their FAQ on the same page.


    Table of Contents


    AnchorGeneral Information

    This integration allows residents to pick up their parcels directly from a locker. Once a parcel is stored inside a locker:

    • The parcel will be saved in the Event Log in pink with the label, "Lockers".


    • Depending on the notification settings for your property, residents may receive an email and/or SMS notification containing the following information:

    Locker PIN | Link to QR Code | Locker Location

    • [Locker PIN] - the PIN used to retrieve a parcel.

    • [Link to QR Code] - a link to the QR code that when scanned, will unlock the locker.

    • [Locker Location] - the location of the parcel.

    For example, the resident would receive the below email, notifying them that a parcel is available for pickup:


    If the resident has opted in to receive SMS notifications from BuildingLink for new events, they will also receive the Snaile information via text message:

    Depending on the Snaile setup for your property, reminder notifications can be sent via Email and/or SMS at a specified interval.

    Residents will also be able to locate and pick up their parcel using the BuildingLink Resident App. More details below.


    AnchorHow can residents retrieve their parcel(s) from a locker?


    Please Note: The appearance of the "Deliveries" option is customizable and may appear differently on the BuildingLink Resident App for your property.

    • Locate and tap on the QR Code link for the parcel.

    Please Note: The QR Code link will open in the default browser of the mobile device.

    • Scan the QR Code at the Snaile terminal or enter the PIN to retrieve the parcel.