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    • Installing ConciergeLink

    • Modified on: Tue, 20 May, 2025 at 4:19 PM
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    Overview

    The following screenshots will walk you through the installation process for ConciergeLink from the BuildingLink Universal Installer. If you do not have the BuildingLink Universal Installer, click here to download it. Please contact support@buildinglink.com with any questions. Please visit the Using ConciergeLink help page to see how to use ConciergeLink.


    Note: Click on the images to enlarge them.


    Table of Contents



    To install ConciergeLink, you need to find the BuildingLink Universal Installer on your computer. First, check the desktop of the computer for the BuildingLink Universal Installer icon. Double-click on the icon to open the installer.  


    If the icon is not on the desktop, click on the Windows icon in the bottom left corner of the screen and search for "BuildingLink Universal Installer."  Then, click on the program to open it.  

     

     


     

     

     

    After opening Universal Installer, click on the green Add button next to ConciergeLink.

     

     



    Click the green Install button in the bottom right corner of the installer. 

      



    Click on the grey box to accept the Terms and Conditions, then click Install.


     

     


     

    A series of screens will appear throughout the installation process but there is no need to click on anything. The install may take several minutes. Once the setup is complete, click Ok to launch ConciergeLink.

     

     

     

    Initial Login Sync and Creating a Login PIN


    It is extremely important to log in at least once after ConciergeLink is installed to sync the property's BuildingLink data (resident information, packages, maintenance requests, etc) with ConciergeLink so the most up-to-date information appears in ConciergeLink at all times.


    After the first sync, ConciergeLink will continue to sync in the background (even if nobody is logged in) so that you can use it seamlessly if the internet connection is down. However, if the first sync is not completed, the most current information will not be available unless there is an internet connection.


    Log in with the same username and password you use for the web version of BuildingLink.


     

    When you don't have an internet connection, you won’t be able to use your username and password to log in, but you can use a previously enrolled fingerprint or a previously configured username and PIN code.


    ConciergeLink will prompt you to create a PIN the first time you log in, or if no PIN is saved to your user account. Your PIN must be six numbers only; the app does not allow you to enter letters or other digits. Once you enter and confirm the PIN, you will get a confirmation message. 


    You will be prompted to reset your PIN every 6 months, but you can reset it anytime by going to your profile and selecting Reset PIN.