OverviewAs an alternative to a single-line analog phone dialer, BuildingLink now offers a web-based dialing system. The Software Autodialer works with any phone and can be enabled on more than one PC. It is a 5-minute set up and seamless once enabled. |
What type of phone numbers work with the Software Autodialer?
The Software Autodialer will work with any U.S. based phone number. A landline is not required. Landline, or cell numbers can be used for One Click Dialing. Intercom and International Numbers are not currently supported.
Does the Software Autodialer initiate rollover calling/dialing?
The Software Autodialer does not handle rollover calling – each call is initiated by the staff member clicking on the number they wish to dial, rather than a predetermined list of call order. If a line is busy or doesn’t get answered, the staff member can simply hang up and then press another button on screen to initiate the process with a different phone number. There are slots for home, work, and cell phone numbers in every resident’s profile, but you can input multiple numbers to each field if needed.
How do I get the Software Autodialer enabled for my property?
To enable the Software Autodialer at your property, please reach out to BuildingLink support here, or call 1-877-501-7117 x0 and one of our support representatives will assist you in getting the Software Autodialer enabled to work with your BuildingLink system.
Are there costs associated with using the Software Autodialer?
Yes, there is a fee associated with the Software Autodialer. You can reach out to your BuildingLink sales representative, or our support team for more information.
How does the Software Autodialer work with my BuildingLink system?
Once the Software Autodialer has been enabled for your property, you will see a Phone Settings option in the top right of your BuildingLink screen next to the General Help button.
Click on Phone Settings and enter the number for the Front Desk staff, Concierge, or whomever will be making the call.
NOTE: This setting will need to be entered each time an employee logs into BuildingLink as we anticipate that some contact numbers may differ throughout different shifts, or different employees.
Next, pull up the Unit Profile for the resident you would like to call and click on the number listed in their contact information.
The phone number entered in Phone Settings will ring. If you have not entered a number into the Phone Settings prior to clicking on the resident number, the system will prompt you to add that number at this point. If you have made an error in the number for the staff, you can always go back to Phone Settings and re-enter the correct number.
When you answer, the system will ask you to "Please hold while BuildingLink connects you to the resident". The call will then connect to the resident number you have dialed. You will see the below header appear to let you know that the system is dialing. You will also have the option to "hang up" should you want, or need to.
The header will disappear a few seconds after you are connected to the resident's phone.