Overview
In this article you will find answers to frequently asked questions about using KeyLink.
Table of Contents
- Can you check the identity of a SmartTag after it is removed from the KeyLink system?
- How many keys can we fit on a SmartTag?
- Can I pull keys if the KeyLink system is down?
- I’ve added new users to Buildinglink, and gave them KeyLink permissions, why can't they log in to KeyLink?
- Is KeyLink accessible if the internet or power goes out?
- I’ve registered my fingerprint why don't have permission to take out a key?
- Can we install KeyLink onto our existing computer?
Can you check the identity of a SmartTag after it is removed from the KeyLink system?
To check what unit a key belongs to after it has been removed properly from the drawer, tap the round metal chip of the SmartTag on the button reader on the front-right side of the drawer. You should be prompted to authenticate with your fingerprint or BuildingLink username and password. The next screen will show that key's identity similar to what is shown for keys in the Keys Out section.
How many keys can we fit on a SmartTag?
4 Normal sized keys will fit on a tag, larger keys such as car keys will limit the amount of keys per tag.
Can I pull keys if the KeyLink system is down?
Yes. For detailed instructions, see our KeyLink Property Emergency Guide article.
I’ve added new users to BuildingLink, and gave them KeyLink permissions, why can't they log in to KeyLink?
The KeyLink system must be synced with Buildinglink. You can either wait for an automatic sync that happens every sixty minutes, or press the Sync to BuildingLink button on the KeyLink home screen.
Is KeyLink accessible if the internet or power goes out?
Yes! For more details see the KeyLink Property Emergency Guide.
I’ve registered my fingerprint why don't have permission to take out a key?
Before a user can access the system, they must be granted permissions to do so on the main BuildingLink website by a Security Officer or KeyLink Admin. For instructions on how to grant a user permissions to access KeyLink, see our Configuring KeyLink Settings article.
Can we install KeyLink onto our existing computer?
KeyLink can be installed on ANY 64-bit PC running Windows 10 or 11. For information on how to install KeyLink see our KeyLink Software Installation Guide article.