Using KeyLink

Note: Click on the images to enlarge them.

Table of Contents

• How do I Enroll my Fingerprints
• How do I Register a New Key?
• How do I Unregister a Key from the System?
• How do I Remove a Key?
• How do I Return a Key?
• What is the Temporary Keys Button for? 
• What is the Emergency Keys Button for? 
• What is the Emergency Fob?

How do I Enroll my Fingerprints

Click the My Account button. Log in with your BuildingLink username and password, select Fingerprint Management, and follow the instructions on the "Fingerprint Enrollment" screen. Choose the finger you wish to register, place that finger on the reader, and scan it four times. After each scan, you should see your fingerprint on the screen. Next, click Enroll. You will then be directed back to the previous page where you can register more fingers if you wish. Click Done when you are finished. 

How do I Register a New Key?

Touch the Key In button, and authenticate either by logging in, or using your fingerprint. The drawer will unlock. Open the drawer, and place the SmartTag into an empty slot--Do not close the drawer yet! Once a new SmartTag is placed into a slot, the "Register Key" screen will open; here you can assign the SmartTag to a unit. You can also add a description of the keys on the tag. Both fields are searchable when looking for a key. Once done, close the drawer. (Note: you do not have to close the drawer after registering a key; if you want to register another key, simply place it into a slot and the "Register Key" screen will open).

How do I Unregister a Key from the System?

To permanently remove a key from the system, you must unregister the key. If the key is still in the drawer, go through the key removal process, and choose Unregister Key as the reason you are pulling the key. Once the key is removed, a screen will open asking you if you are sure you want to unregister the key. Choose Yes. If the key is not in the drawer, you can select the key under the Keys Out section of the main screen. Choose Unregister Key. Once you choose Unregister Key, you will have to authenticate, and then confirm you wish to unregister the key. If an unregistered key is returned to the system, the system treats it as a new key, and the "Register Key" screen will open.  

How do I Remove a Key?

To remove a key, click the Key Out button. On the next screen, type in the Unit number of the key you are looking for and click on the key you wish to remove in the search box (note: selecting a key moves it to the right side of the screen). Click Next. Click on the reason that you are removing the key and click Next. If you've enabled the KeyLink setting for specific Instruction Types, you will be able to select "View Instructions" under the selected key to view instructions on file for the unit and determine who is allowed to take the key. To remove the key, type in the recipient's name, have the recipient sign on the signature pad, and take the recipient's picture with the webcam. Next, click the green Get Key button. This will open the authentication page. Log in with your fingerprint or BuildingLink username and password. Once successfully authenticated, the drawer will unlock. Open the drawer and the key will be lit; remove the key and close the drawer to complete the transaction.

How do I Return a Key?

To return a key, click the Key In button. This will open the authentication page. Log in with your fingerprint or BuildingLink username and password. Once authenticated, the drawer will unlock. Place the key into any empty slot and listen for the beep; also make sure that the screen says "Key Returned". Close the drawer to complete the transaction. 

What is the Temporary Keys Button for? 

Temporary keys are exactly that, keys that will be in the system temporarily. When registering a new key, you have the option to designate a key as a One Time/Temporary key. The first time a temporary key is removed from the system, it is automatically unregistered from KeyLink. This can be useful if you need to hold a key for a resident for a short period of time, then return it to them permanently. This works especially well in conjunction with our smart boxes.

What is the Emergency Keys Button for? 

When registering a key, you have the option to designate the key as an Emergency Key. When the Emergency Keys button is pressed, a window will be presented showing all Emergency Keys for you to select and remove as needed. This can be especially helpful in an emergency where you need to locate all of those keys quickly and you can remove them all at once (IE: Front Door Key, Side Door Key, Pool Key, Elevator Key, Lighting Key, etc.

What is the Emergency Fob?

The Emergency Fob allows you to access the KeyLink drawers in the event of a system failure where the KeyLink application is unavailable or working offline (computer failure, KeyLink is down, internet outage, etc.) and the drawer(s) have power.  

For this reason, the Emergency Fob should ALWAYS immediately after installing KeyLink and it should NEVER be stored within the KeyLink drawer (s), but in a separate secure location that all staff can access. 

For more instructions on when and how to use the Emergency Fob see our Property Emergency Guide.