KeyLink Property Emergency Guide

Note: Click on the images to enlarge them.

Table of Contents

• Using the Map of Drawers
• Emergency Fob (The Drawer has Power)
• Manual Override Key (The Drawer has No Power)

Using the Map of Drawers

The Map of Drawers will show you the locations of all the keys in the drawer and is updated whenever you remove, register, or add a key as long as the system is online. During a property emergency you can locate the Map of Drawers in using one of the options detailed below.

You can use the included USB Backup Drive (plugged into the KeyLink computer) with a working laptop to pull the Map of Drawer(s) to access keys manually. 

You can also use a smartphone or any other internet-connected device with a web browser to log in to the BuildingLink website.  Next click the Other tab on the left, click KeyLink, then choose the Map of Drawers tab to located keys as needed. Click the Export to Excel button to download a copy of the Map of Drawers.

Once you have the Map of Drawers you can use it to locate the key you need after opening the drawer(s) using either the Emergency Fob or the Manual Override Key.  When reading the map count the rows from the front of the drawer (the handle) to the back of the drawer to find the correct row then count from the left to the right to find the correct key slot. 

Note: When using the Map of Drawers to pull keys manually it is extremely important to put the keys back in the same slot in case the key needs to be located again during this emergency.

Emergency Fob (The Drawer has Power)

In the event of a system failure where the KeyLink application is unavailable (computer failure, KeyLink is down, etc.) and the drawer(s) has power then you can use the Emergency Fob or the Manual Override Key for the lock in the back of the drawer. However, the Emergency Fob will be a faster option in this scenario since it doesn't require you to gain access to the back of the drawer. For this reason, the Emergency Fob should NEVER be stored within the KeyLink drawer (s), but in a separate secure location that all staff can access. 

Once you have the Emergency Fob, then tap it to the iButton reader on the front of the drawer. The drawer will release and you can use the Map of Drawers to locate the key you need. When reading the map count the rows from the front of the drawer to the back of the drawer to find the correct row, then count the slots from left to right.  

(Note: If you place the Emergency Fob on the iButton reader on the KL drawer and the drawer doesn't open, then most likely the fob wasn't properly registered and you need to use the Manual Override Key. You can see instructions for registering the Emergency Fob in our KeyLink Installation Guide article.)

Manual Override Key (The Drawer has No Power)

In the event of a system failure where the KeyLink application is unavailable, the drawer has no power, such as a property wide power outage the Emergency Fob will not work, and you will only be able to use the Manual Override Key option. For this reason, the Manual Override Key should NEVER be stored within the KeyLink drawer (s), but in a separate secure location that all staff can access. Once you have found the Manual Override Key, go to the back of the drawer and open it. Follow the instructions above for using the Map of Drawers to pull keys manually.