Note: This article is for the newly redesigned module. This updated module is in the process of being rolled out and may only be available to some users.

Note: Click on the images to enlarge them.

Table of Contents

• What type of phone numbers work with the Software Autodialer?
• Does the Software Autodialer initiate rollover calling/dialing?
• How do I get the Software Autodialer enabled for my property?
• Are there costs associated with using the Software Autodialer?
• How does the Software Autodialer work with my BuildingLink system?
• How do I use the Autodialer from the event log?

What type of phone numbers work with the Software Autodialer?

The Software Autodialer will work with any U.S. based phone number.  A landline is not required.  Landline or cell numbers can be used for One-Click Dialing.  Intercom and International Numbers are not currently supported.

Does the Software Autodialer initiate rollover calling/dialing?

The Software Autodialer does not handle rollover calling – each call is initiated by the staff member clicking on the number they wish to dial, rather than a predetermined list of call order. If a line is busy or doesn’t get answered, the staff member can simply hang up and then press another button on screen to initiate the process with a different phone number. There are slots for home, work, and cell phone numbers in every resident’s profile, but you can input multiple numbers to each field if needed.

How do I get the Software Autodialer enabled for my property?

To enable the Software Autodialer at your property, please reach out to BuildingLink support here, or call 1-877-501-7117 x0 and one of our support representatives will assist you in getting the Software Autodialer enabled to work with your BuildingLink system.

Are there costs associated with using the Software Autodialer?

Yes, there is a fee associated with the Software Autodialer.  You can reach out to your BuildingLink sales representative, or our support team for more information.

How does the Software Autodialer work with my BuildingLink system?

Once the Software Autodialer has been enabled for your property, you will see an "Autodialer callback number" link when you click on your profile name. Click on the Autodialer callback number link, enter the number of the Front Desk staff, Concierge, or whoever will be making the call, and click Save.

NOTE: This setting will need to be entered each time an employee logs into BuildingLink, as we anticipate that some contact numbers may differ between shifts or employees.   

Next, pull up the Unit Overview for the resident you would like to call and click on the number listed in their contact information. The phone number entered into the "Autodialer callback number" field will ring.  If you have not entered a number into the "Autodialer callback number" field before clicking on the resident number, the system will prompt you to add that number at this point.  If you have made an error in the number for the staff, you can always go back to the "Autodialer callback number" field and re-enter the correct number.  

When you answer, the system will ask you to "Please hold while BuildingLink connects you to the resident."  The call will then connect to the resident number you have dialed.  

You will see the header below appear to let you know that the system is dialing.  You will also have the option to "Hang Up" should you want or need to. 

The header will disappear a few seconds after you are connected to the resident's phone.  

How do I use the Autodialer from the event log?

On the Open-Event Grid, click the event from which you want to call the resident and then click on their phone number.

The phone number entered into the "Autodialer callback number" field will ring.  If you have not entered a number into the "Autodialer callback number" field before clicking on the resident number, the system will prompt you to add that number at this point.  If you have made an error in the number for the staff, you can always go back to the "Autodialer callback number" field and re-enter the correct number.  

When you answer, the system will ask you to "Please hold while BuildingLink connects you to the resident."  The call will then connect to the resident number you have dialed.  

You will see the header below appear to let you know that the system is dialing.  You will also have the option to "Hang up" should you want or need to. 

The header will disappear a few seconds after you are connected to the resident's phone.