• Solution home
  • Building Staff
  • Equipment, Program Setup & Troubleshooting

    • Barcode Scanner Installation and Troubleshooting

    • Modified on: Tue, 3 Oct, 2023 at 4:56 PM
    Print

    Overview

     The Barcode Scanner is used to scan packages and other barcoded items for easy tracking. To purchase a barcode scanner, please use the following link: BuildingLink.com/equipment. Please note that BuildingLink now recommends the Zebra DS2208 barcode scanner, as it is compatible with both 1D and 2D barcodes.


    Table of Contents


    Equipment Overview 


    The Barcode Scanner is used to scan packages and other barcoded items for easy tracking. To purchase a barcode scanner, please use the following link: Equipment Order Forms. Please note that BuildingLink now recommends the Zebra DS2208 barcode scanner, as it is compatible with both 1D and 2D barcodes. 

     

     

    Barcode Scanner Installation


    The Barcode Scanner is a plug-and-play device. Simply plug it into an available USB hub and it should work.

    To scan a package, click in a text field (for example the opening or closing comment for an Event) and scan any barcode. See our Event Log help sectionfor information on scanning packages in and out.

     

     

    Barcode Scanner Troubleshooting


    If your barcode scanner is not scanning barcodes properly, use the steps below to troubleshoot the problem.

     

    1. Unplug the barcode scanner and plug it back into a different USB port. If you barcode scanner is plugged into a USB hub, unplug it and plug it directly into the computer. Also be sure that any USB hubs you are using for BuildingLink equipment are powered USB hubs.
    2.  Reset the barcode scanner to factory defaults. For Zebra barcode scanners, click here and scan the Set Factory Defaults barcode. You may need to print the page before scanning. 

     

    If you have a Motorola symbol barcode scanner, click here instead and print out the quick start guide. Scan the four barcodes on the left side under Miscellaneous Settings in order. The barcode scanner will beep after each scan. Wait until each set of beeps is complete before scanning the next barcode.