OverviewThe Topaz Signature Pad offers users the ability to sign and capture signatures for security and logging purposes with BuildingLink and KeyLink on Windows-based computers. Capturing signatures is not required and can be set to optional for the Event Log in the Event Type Settings or turned off for KeyLink in Removal Reasons. This guide will walk you through the process of installing, connecting and troubleshooting your Topaz Signature Pad. To purchase a Signature Pad, please use the following link: Equipment Order Forms. |
Table of Contents
Installing the Topaz Signature Pad
The Signature pad should be installed through our Connector app. To install your signature pad, visit Installing and Troubleshooting Peripherals with Connector. Once installed, be sure to connect your signature pad to the computer by plugging it into a USB port.
Troubleshooting the Signature Pad
NOTE: If it looks like there is physical damage (such as a loose cable with wires showing, a cracked screen, etc.) do not try to troubleshoot the device. You will most likely need to purchase a new signature pad using one of the Equipment Order Forms.
Step 1: Open the Connector App to check whether the signature pad is installed and connected.
If a red exclamation point is showing but the signature pad is plugged in to the computer, please check to make sure that the wire is securely connected to a working USB port.
If the device is connected to a USB Hub, try unplugging it from the USB Hub and plugging it directly into a USB port on the computer.
If the signature pad is directly plugged in to the computer, try unplugging the device and plugging it into a different port. This will often fix the issue, since sometimes specific USB ports can be faulty, and the issue could be that the device is simply not receiving enough power.
Step 2: Restart the Connector Service
If you have confirmed the signature pad is securely connected to the computer but it is still showing a red exclamation mark, then you can try restarting the Connector service next. This method is also helpful if you plug a device in and don’t see it right away, or if you downloaded new drivers for a device and they don’t automatically show up. Click on General then click Restart service to restart and refresh Connector. Connector will you give a confirmation message when it has successfully restarted itself.
Step 3: Uninstall/Reinstall Signature Pad Drivers
If you are still experiencing issues after restarting the service, then you can uninstall and reinstall the Signature Pad Drivers. Click on General then click Uninstall Drivers. Next the BuildingLink Universal Installer will request access to make changes and then offer you a list of drivers to uninstall. Check the box next to Signature Pad and click Uninstall. When you get the confirmation message that the drivers have successfully been uninstalled click Ok to close the window.
Now to reinstall the drivers, click Modify and in the next window that opens click Install Drivers then check the box next to Signature Pad and click Next. Once you receive confirmation that the Signature Pad Drivers have been successfully installed click Ok to close the window then open Connector to test your signature pad.
Step 4. Check your browser settings.
If a green check mark appears next to a device but that device is not working in BuildingLink, the issue most likely has to do with your browser. Check out our browser settings troubleshooting help article for more information.
Recalibrating the Signature Pad
In rare cases, the physical screen of your signature pad may not appear properly. If you are seeing artifacts or line patterns on your signature pad's screen, or if the pen is not writing properly, you may need to recalibrate your signature pad. For instructions on how to recalibrate your signature pad click here.