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    • Contactless Package Pickup

    • Modified on: Tue, 8 Oct, 2024 at 1:56 PM
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    Overview

    Our Contactless Package Pickup (CPP) feature allows residents to authorize the release of any items held in the property’s possession simply by indicating this in BuildingLink’s resident mobile app or with staff authorization. This feature can be an alternative to or used alongside the signature pad or camera if you’re currently utilizing those devices.


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    Table of Contents

    Using CPP

    Residents can view any items being held for them by the property in the resident mobile app. The CPP enhancement now allows residents to simply tap Authorize Release or Authorize Release of All next to any item(s) they wish to pick up.

     

     

    Residents will see a disclaimer omitting the property of any liability and must confirm to finalize authorization of any items.

     

     

    Confirmation that the resident has authorized an item or items for release along with a date and time stamp will be visible to the staff.

     

     

    If the resident has not authorized the item and is unable to do so through the resident mobile app, the resident can request that the staff member indicate approval by clicking on the Authorize on Resident’s Behalf button.

     

     

    If your property is currently using the signature pad or camera to capture authorization, you can keep those options active if you prefer to have an alternative way for the residents to claim their items.

     


    Enabling Contactless Package Pickup


    In order to utilize the CPP feature at your property, you will first need to enable this option for each event type that you will allow residents to authorize pickup for. 

     

    Users with Management or Security Officer authority can enable this setting by navigating to the Settings tab and clicking on Event Types. Next to each event type that you wish to enable this feature for click Edit and select the Authorization (via Resident Mobile App) option next to the setting for Upon closing an Event of this type verify with.

     

    If you currently have a signature pad or camera, you may choose to keep those options enabled for any residents who may not be able to authorize the release of their items through the resident mobile app. Just be sure to not check off Required for any of the verifying methods.