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    • Using ConciergeLink

    • Modified on: Tue, 20 May, 2025 at 11:31 AM
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    Overview

    ConciergeLink is a powerful console and database that can be installed on any Windows computer (it works especially well with a touch screen!). Once installed, the program allows staff to handle the bulk of their front desk operations without an internet connection, bullet-proofing the front desk from Internet interruptions or slow speeds. 


    ConciergeLink handles internet connectivity and database syncing in the background. It will sync to the web version of BuildingLink when connectivity is restored and you log in again - or, if there is an active internet connection during use, every 30 minutes. 


    Please see the help page for Installing ConciergeLink for instructions on installation. If you experience any difficulties or would like to provide feedback, please contact BuildingLink Support.



    Note: Click on the images to enlarge them.


    Table of Contents

    Functionality




    The Quick Search works the same way as the Quick Search option in the web version of BuildingLink; it quickly allows you to view the Unit Overview for any particular unit by typing in the resident's name or unit number.



    The Add button is exclusive to ConciergeLink and allows you to quickly add an event, instruction, maintenance request, shift log note, or amenity reservation from any screen.

     





     


     


    Creating Your Login PIN 


    When you don't have an internet connection, you won’t be able to use your username and password to log in, but you can use a previously enrolled fingerprint or a previously configured username and PIN code.


    ConciergeLink will prompt you to create a PIN the first time you log in, or if no PIN is saved to your user account. Your PIN must be six numbers only; the app does not allow you to enter letters or other digits. Once you enter and confirm the PIN, you will get a confirmation message. 


    You will be prompted to reset your PIN every 6 months, but you can reset it at anytime by going to your profile and selecting Reset PIN.












    Dashboard

     

    The ConciergeLink Dashboard is a quick way to view open events/packages, management instructions for staff, active scrolling announcements, and weather. It also displays the percentage of residents with photos and a weekly graph of events entered. You can customize your ConciergeLink Dashboard by clicking on Widgets Configuration, allowing you to decide which widgets you wish to display or hide.  


     

      

    Event Log

     

    The Event Log tab in ConciergeLink allows you to use the Event Log functionality (tracking packages and other physical items that are coming in and out of the building). Clicking on the tab will display the Open Events Grid, along with the Add Event, Add Multiple Events, and Close Multiple Events buttons. You can print open events from this screen and search the Event Log. Just like in the web version of BuildingLink, events can be closed by clicking directly on the event in question. You can also use barcode shortcuts to open and close events. 



     

    Instructions

     

    The Instructions tab in ConciergeLink allows you to use the Instructions functionality within BuildingLink (tracking permission-to-enter instructions and guest authorizations). Clicking on this tab will display the Current Instructions grid and the Add Instruction button. You can also print instructions from this screen and search for all instructions. Use the Newly Added and Future Instructions tabs to display newly added instructions and/or instructions with a start date in the future. 


    Maintenance 



    The Maintenance tab in ConciergeLink allows you to add new, search, and edit maintenance requests. Clicking on this tab will display the Search Maintenance Requests functionality and the Add a New Request button. From this screen, you can also use the Print List, Print Multiple Work Orders, and Update Multiple Requests buttons.




    Units

     

    The Units tab in ConciergeLink shows a list of all units in BuildingLink. By clicking the Settings button on the upper right of the grid, you can change the formatting of this page and choose whether to view the company/family name.


    You can also click on any unit to be taken to the Unit Overview page, to easily see whether a particular unit has a package, for example. 

     



     



     


    Shift Notes

     

    The Shift Log tab in ConciergeLink will allow you to use the Shift Log functionality. All notes entered within the past 48 hours will display on the left side of the page, along with a Search button to view older notes. You can add notes on the right side of the page.

     


    Reservations

     

    The Reservations tab in ConciergeLink allows you to use the Amenity Reservations functionality in BuildingLink. Clicking on this tab will allow you to add new reservations or search for prior reservations.

     

    Parking Management



    The Parking Management tab in ConciergeLink allows you to use the Parking Management functionality in BuildingLink. Note: this tab will not be available if you don't have an internet connection. 


     

    As soon as you perform an action in ConciergeLink, that action will immediately be reflected in the web version of BuildingLink. Actions performed via the web version of BuildingLink will be reflected in ConciergeLink every time ConciergeLink syncs (every 30 minutes, or every time a new user logs in). If you know that actions were performed via the web version of BuildingLink, you can also use the Sync button to manually sync ConciergeLink so that all of the information is current.