Overview
Below are the most frequently asked and troubleshooting questions asked by residents. If your request is urgent, you can also contact BuildingLink Support at [email protected] or at 1-877-501-7117 x0.
Table of Contents
- How do I Get Started With BuildingLink?
- How do I Reset my Password?
- When Should I Reach Out to BuildingLink vs. my Building Management?
- Why Did I Get an "Invalid Username or Password" Message?
- Are There Any Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly?
- What do I do if I Have Multiple Accounts?
How do I Get Started With BuildingLink?
For instructions on getting started with BuildingLink, click HERE.
How do I Reset my Password?
To reset your password, click HERE.
When Should I Reach Out to BuildingLink vs. my Building Management?
To see our help article on this topic, click HERE.
Why Did I Get an "Invalid Username or Password" Message?
Make sure to enter your login name and password correctly. Common mistakes are to confuse an "L" with a "1." Passwords are case-sensitive. If your password is "potato," you cannot enter "Potato."
Are There Any Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly?
To see our help article on this topic, click HERE.
What do I do if I Have Multiple Accounts?
When we combine multiple BuildingLink accounts into one, we call this a "superuser" account. Superusers are given a special dashboard that allows them to easily toggle between the accounts they control, whether it's a resident account, an employee account, or both. There is no limit to how many accounts can be combined together in this manner.
To learn more about Resident Superusers, click HERE.