Property Staff FAQ & Troubleshooting

Table of Contents

• How do I Add/Update Resident Information?
• How do I Add/Edit Employee Information?
• How do I Send a Resident Their Login Information? 
• Can I Send a Mass Phone Call or Text Message to my Property? 
• How Can I Reset my Password?
• Are There Any Basic Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly? 
• What do I do if I Have Multiple Accounts? 
• How do we Resolve Automatic Notification Emails Sent From BuildingLink to Residents/Tenants Being Rejected?

How do I Add/Update Resident Information?

Please view our help article on editing resident information.

How do I Add/Edit Employee Information?

Please view our help article on employees.

How do I Send a Resident Their Login Information? 

Please view our help article on how to obtain resident credentials.

Can I Send a Mass Phone Call or Text Message to my Property? 

Yes! Please view our help article on using the Emergency Broadcast Module.

How Can I Reset my Password?

To reset your password, click here.

Are There Any Basic Browser Troubleshooting Steps I Can Try When BuildingLink Isn’t Working Properly? 

Please view our help article on troubleshooting browser issues.

What do I do if I Have Multiple Accounts? 

When we combine multiple BuildingLink accounts into one, we call this a "superuser" account. Superusers are given a special dashboard that allows them to easily toggle between the accounts they control, whether it's a resident account, an employee account, or both. There is no limit to how many accounts can be combined together in this manner.

• To learn more about Employee Superusers, click here.
• To learn more about Resident Superusers, click here. 

How do we Resolve Automatic Notification Emails Sent From BuildingLink to Residents/Tenants Being Rejected?

If you find that emails being sent out from BuildingLink to residents or other building staff are being rejected and are bouncing back to you (they will bounce back to the designated "from" address that is set up for your building), there are two probable causes:

1. The recipient's email address may not be a valid email address. Often, the bounceback message you receive from the receiving mail server will provide this reason in the bounceback message you receive. If not, you can test for this possibility by sending an email to the same recipient's address from your usual email program that you use (Outlook, Gmail, AOL etc.) and confirm if it is received or if it bounces back. If the manual email you send from your own client mail program also bounces back, then there is a problem with the email address specified or with the recipient's mailbox. This is usually the source of the problem.
2. The recipient's mail server may be set to reject mail from the BuildingLink sending mail server. As companies increasingly employ a variety of techniques, programs and filtering services to reduce the amount of incoming spam mail, it is inevitable that a certain amount of legitimate mail from legitimate sources ends up getting blocked or filtered incorrectly by these anti-spam tools or techniques. If you suspect this has happened for specific mail recipients regarding the BuildingLink mail server, please forward the bounceback email you received  to [email protected] and we can help remove the condition. However, since the filter/blocking procedures used by the many different mail servers that receive mail are ultimately not under our control, we can not guarantee that we will always be successful.  You should also suggest to the recipient that they contact their email provider and ask them to remove the filter/blocking condition.