Property Staff FAQ & Troubleshooting

Note: Click on the images to enlarge them.

Table of Contents

• How do I add/update resident information?
• How do I add/edit employee information?
• How do I send residents their login Information? 
• Can I send a mass phone call or text message to my property? 
• How do I reset my password?
• How do I update my contact information in my employee profile?
• How can I use multiple BuildingLink sessions at the same time?
• Are there any basic browser troubleshooting steps I can try when BuildingLink isn’t working properly? 
• What do I do if I have multiple accounts? 
• How do we resolve automatic notification emails sent from BuildingLink to residents/tenants being rejected?

How do I add/update resident information?

Please view our help article on editing resident information.

How do I add/edit employee information?

Please view our help article on employees.

How do I send residents their login Information? 

Please view our help article on how to send resident login credentials.

Can I send a mass phone call or text message to my property? 

Yes! Please view our help article on using the Emergency Broadcast Module.

How do I reset my password?

To reset your password, click here.

How do I update my contact information in my employee profile?

Depending on your property settings, you may be able to update your contact information as a Front Desk or Maintenance level user (Management and Security Officer level users can always update their profiles)  by clicking on your name and selecting Edit profile. On the next page, you will see options to update your contact information. When you're done, click Save.

Note: If you see that you're not authorized to update your profile, please contact your manager to have your manager edit it for you.   For security purposes, BuildingLink Support cannot update employee profiles without written consent from property management. 

How can I use multiple BuildingLink sessions at the same time?

Please view our help article on how to use multiple BuildingLink sessions.

Are there any basic browser troubleshooting steps I can try when BuildingLink isn’t working properly? 

Please view our help article on troubleshooting browser issues.

What do I do if I have multiple accounts? 

When we combine multiple BuildingLink accounts into one, we call this a "superuser" account. Superusers are given a special dashboard that allows them to easily toggle between the accounts they control, whether it's a resident account, an employee account, or both. There is no limit to how many accounts can be combined together in this manner.

• To learn more about Employee Superusers, click here.
• To learn more about Resident Superusers, click here. 

How do we resolve automatic notification emails sent from BuildingLink to residents/tenants being rejected?

Please view our help article on how to Restore BuildingLink Email Delivery.