New Product: TippingLink Setup

Note: This article is for a new product that is in the process of being rolled out and may only be available to some users.

Overview

TippingLink allows security officer-level users to enable their staff to receive secure cashless tips from residents through a reliable and easy-to-use platform. Residents can tip securely through the web portal or the Resident App at their convenience. Resident tips appear instantly for staff in TippingLink. Transfers into TippingLink and out to staff bank accounts can each take up to 1-2 business days to process.

This article covers TippingLink setup and FAQ's.  If you'd like to learn about the TippingLink staff experience,  you can see our Using TippingLink article. If you want to learn more about the TippingLink resident experience, see our TippingLink For Residents article.  If you are not a current BuildingLink customer and wish to purchase TippingLink for your property, click here. 

Note: Click on the images to enlarge them. 

Table of Contents

• Quick Overview Video
• Enablement and Overview Webinar
• Enabling TippingLink
• Managing TippingLink Employees
• Inviting Residents to TippingLink
• TippingLink FAQ

Quick Overview Video

Enablement and Overview Webinar

Enabling TippingLink

If TippingLink is activated for your building, you can enable it by going to the Manage tab and selecting TippingLink. Next, accept the terms and conditions, then click Enable Tipping. (If you don't see TippingLink as an option, please contact support@tippinglink.com to have it activated.)

On the next page, you will see a list of employees already added to BuildingLink.  Use the check boxes on the left to select the employees you want to receive tips.  

If needed, you can also edit employee information from this page by clicking Edit on the employee's row. Employees without an email address or those who share an email (i.e., maintenance@building.com) cannot be added, so you must provide an email address to add them (we recommend adding a personal email address).  

Note: Updating an employee's information in TippingLink will not affect the employee's record in BuildingLink. 

When you're done with your selections, click Add employees. Invites will automatically be sent to all the employees you add.

Now, you will see your current list of TippiningLink employees and their status. From here, you can also add an employee not already registered in BuildingLink by clicking the Add employee button, clicking the Add employee manually button, and filling out the form.  Remember to click the Save button at the bottom of the page when you're done.

If you choose to enable the TippingLink but skip adding employees, you can do so when you return using the Add employees buttons at the center and top right of the page.

Managing TippingLink Employees

To view or edit your TiippingLink employees,  you can go to the Manage tab and select TippingLink. Here you will see a list of TippingLink employees with options to search for employees by text and filter by the following statuses:

• Invited: Staff members who have been invited but have not created a profile or completed identity verification.
• Onboarding incomplete: Staff members who have created a profile but have stopped there.
• Active: Staff members who have completed onboarding and are marked as active so they can receive tips from residents.
• Inactive:  Staff members who have completed onboarding but are marked as "inactive" so they will not appear in the resident view and can't receive tips.
• Identify verification failed: Staff who have failed identity verification and are being reviewed by the compliance team.

If you have any employees who have not completed onboarding, you will also see an option to send a reminder. You will also have the option to download a flyer to distribute to residents. 

To edit an employee, click on their row.  To remove an employee from being displayed on the resident tipping dashboard, change their Tipping status to Inactive. Click save when you're done making changes. 

To add more employees, click the Add employees button at the top right corner. On the next page, you will see your current list of BuildingLink employees. Use the checkboxes on the left to select the employees to receive tips.   

You can also add an employee who is not registered in BuildingLink by clicking the Add employee manually button, filling out the form, and clicking Save. 

Inviting Residents to TippingLink

Once you’ve set up your employees, your residents will automatically have access to TippingLink through the BuildingLink Resident Portal and Resident app.  We've also created several other tools to help you invite your residents; details are in the section below.

Direct URL Invite

You can copy and share the direct URL for TippingLink by going to the Manage tab, selecting TippingLink, and clicking the Preview TippingLink button. 

Copy the URL from the web address bar and share it with your residents however you like. 

Email Template (BuildingLink Classic and Fleet)

You can customize the TippingLink template provided in the BuildingLink email templates to invite your residents to TippingLink.

Send Email Classic

Go to the Communicate tab, select Send email - classic, and click the Use Email Template button. In the Select an Email Template window, select Suggested Templates (by BuildingLink), choose  English Templates, select BuildingLink Website & Database, select the Tip Staff with Just a Click, and then click Select Template. Customize the text if desired, select recipients, and click Send Email to invite your residents.

Send Email Fleet 

Go to the Communicate tab, select Send email, and click the Compose button. At the bottom of the compose window, click Template, select Use an email template, and then select the TippingLink Template. Customize the text if desired, select recipients, and click Send Email to invite your residents.

Public Display QR Code (New Public Display and Community Display Only)

New Public Display 

To add the TippingLink QR code widget to your Public Display, go to the Communicate tab and select Public Display. Make sure the new public display is enabled (it will not work on the classic public display) and click View/Edit Template Appearance.  

To add a widget, click on the + icon on the control bar and select the BuildingLink TippingLink QR Code widget.  The widget will appear in the top left.  Click and hold to drag the widget where you’d like to place it.  To adjust the size of the widget, click and drag on the bottom right corner. 

Community Display

To add the TippingLink QR code widget to your Community Display, go to the Communicate tab, select Community Display,and click Customize. Next, click the +Add widget button and select QR code.  

The widget will then appear on your Community display preview. Click the Widget settings icon, choose BuildingLink TippingLink, and click Apply. Click and hold to drag the widget where you’d like to place it. To adjust the size of the widget, click and drag on the bottom-right corner. 

Printable Resident Flyer With QR Code

To access the TippingLink Resident Flyer, go to the Manage tab, select TippingLink, and click the Download flyer button.  

TippingLink FAQ