New Product: TippingLink Setup

Note: This article is for a new product that is in the process of being rolled out and may only be available to some users.

Overview

TippingLink allows Security Officer-level users to enable their staff to receive secure cashless tips from residents through a reliable, easy-to-use platform. Residents can tip securely through the web portal or the Resident App at their convenience. 

Resident tips appear instantly for staff in TippingLink. Transfers into TippingLink and out to staff bank accounts can each take up to 1-3 business days to process.  Push to card sends staff tip earnings directly to an eligible debit card instead of moving them to a bank account via ACH. Funds typically land within minutes rather than the 1–3 business days of a standard bank transfer. Staff will also have the option to send thank-you notes to residents after receiving tips. 

TippingLink can be set up to allow residents to tip employees individually, as a tip pool, or both.  A tip pool allows tips to be collected and shared among a group of employees. Funds can be paid out in a single payment to the property or distributed by TippingLink using an allocation list you define.

This article covers TippingLink setup and FAQ's.  If you'd like to learn about the TippingLink tipped staff experience,  you can see our Using TippingLink article. If you want to learn more about the TippingLink resident experience, see our TippingLink For Residents article.  If you are not a current BuildingLink customer and wish to purchase TippingLink for your property, click here. 

Note: Click on the images to enlarge them. 

Table of Contents

• Quick Overview Video
• Enablement and Overview Webinar
• Enabling TippingLink
• Managing TippingLink Employees
• Adding a Tip Pool
• Managing a Tip Pool
• Inviting Residents to TippingLink
• TippingLink FAQ

Quick Overview Video

Enablement and Overview Webinar

Enabling TippingLink

If TippingLink is activated for your building, you can enable it by clicking the Set up TippingLink button on your Manager Dashboard or by going to the Manage tab and selecting TippingLink. 

Next, accept the terms and conditions, then click the Enable Tipping button. (If you don't see TippingLink as an option, please contact support@tippinglink.com to have it activated.)

On the next page, you will see a list of employees already added to BuildingLink.  Use the check boxes on the left to select the employees you want to receive tips.  

If needed, you can also edit employee information from this page by clicking Edit on the employee's row. Employees without an email address or those who share an email (i.e., maintenance@building.com) cannot be added, so you must provide an email address to add them (we recommend adding a personal email address).  

Note: Updating an employee's information in TippingLink will not affect the employee's record in BuildingLink. 

When you're done with your selections, click the Add employees button. Invites will automatically be sent to all the employees you add.

Now, you will see your current list of TippingLink employees and their onboarding status. From here, you can also add an employee not already registered in BuildingLink by clicking the Add employee button, then the Add employee manually button, and filling out the form.  Remember to click the Save button at the bottom of the page when you're done.

If you choose to enable TippingLink but skip adding employees, you can do so when you return by clicking the Add staff button in the TippingLink widget on your Manager Dashboard or by going to the Manage tab and selecting TippingLink.

Managing TippingLink Employees

You can view or edit your TippingLink employees by clicking View staff in the TippingLink widget on your Manager Dashboard or by going to the Manage tab and selecting TippingLink. 

Here you will see a list of TippingLink employees with options to search for employees by text and filter by the following statuses:

• Invited: Staff members who have been invited but have not created a profile or completed identity verification.
• Onboarding incomplete: Staff members who have created a profile but have stopped there.
• Active: Staff members who have completed onboarding and are marked as active so they can receive tips from residents.
• Inactive:  Staff members who have completed onboarding but are marked as "inactive" so they will not appear in the resident view and can't receive tips.
• Identify verification failed: Staff who have failed identity verification and are being reviewed by the compliance team.

If you have any employees who have not completed onboarding, you will also see an option to send a reminder on their employee profile. You will also have the option to download or copy the flyer to distribute to residents. 

To edit an employee, click on their row.  To remove an employee from the resident tipping dashboard, set their Tipping status to Inactive. Click the save button when you're done making changes. 

To add more employees, click the Add employees button in the top-right corner. On the next page, you will see your current list of BuildingLink employees. Use the checkboxes on the left to select the employees to receive tips.   

You can also add an employee who is not registered in BuildingLink by clicking the Add employee manually button, filling out the form, then clicking the Save button. 

Adding a Tip Pool

To add a tip pool, from the TiippinkLink page, click the Add tip pool button, and on the next page, click the Enable tip pool button.  On the next page, choose a name for your tip pool and a tip pool closure date (the date you want to stop collecting tips) and click Next.

Now select how you want your tip pool to work by choosing your disbursement method. You can choose between two options:

• Single payout to property- allows you to pool funds via ACH transfer to the property's bank account and handle employee disbursement yourself.
• Payout from TippingLink- allows you to invite employees to TippingLink and define what percentage of the tip pool each employee receives. TippingLink handles the disbursement. 

Single Payout to Property Method

Choose Single payout to property and click Next.  On the next page, enter the Payout recipient name and email, then click Finish. You will see your new Tip pool on the TippingLink page.

Payout from TippingLink Method

Choose Payout from TippingLink payout and click Set up TippingLink payout.  On the next page, choose whether to allow residents to tip only the tip pool (Fund only) or both the tip pool and individual employees (Fund and employees), then click Next.   

Select which employees will receive funds from the tip pool and click Next. On the next page, set the allocation percentage for each employee and click Next. Finally, enter the email addresses that should receive disburesment confirmation notifications, then click Finish. You will see your new tip pool on the TippingLink page.

Fund Only

Fund and Employees

Managing a Tip Pool

You can view or edit your Tipping pool by going to the Manage tab and selecting TippingLink. Here you will see your current Tipping Pool and a list of TippingLink employees and their statuses, if applicable.

Single Payout to Property 

To edit your Tip Pool, click the Edit tip pool disburement details button.  From here, you can change your disbursement method, Tip pool name, and closure date, and payout information. Remember to click Save when you're done. 

To remove your Tip Pool follow the instructions in the Manage TippingLink Employees section for how to set an employee to inactive. 

After your tip pool closure date, click Disbursement history, then Details to see in-depth information about your disbursement. 

Payout from TippingLink 

To edit your Tip Pool, click the Edit tip pool disburement details button.  From here, you can change your disbursement method, Tip pool name, and closure date, confirmation emails, and employee allocation percentage. Remember to click Save. 

To add an employee to your Tip Pool follow the instructions in the Manage TippingLink Employees section for adding an employee and then update your disburement details. To remove your Tip Pool, see the same section on how to set an employee to inactive.

After your tip pool closure date, click Disbursement history, then Details to see in-depth information about your disbursement. 

Inviting Residents to TippingLink

Once you’ve set up your employees, your residents will automatically have access to TippingLink through the BuildingLink Resident Portal and Resident app.  We've also created several other tools to help you invite your residents; details are in the section below.

Printable Resident Flyers With QR Codes

You can access the TippingLink Resident Flyer from your Manager Dashboard by clicking the  Download flyer button in the TippingLink widget,  or go to the Manage tab, select TippingLink, and click the Download flyer button.  Click Copy Link to get a shareable link to send the flyer to someone else to print.  

You can also create a custom Staff List Flyer for your residents by clicking the Generate PDF button. Next, choose your flyer settings, adjust the flyer text, add or remove employees, and click the Generate PDF button.  

Both flyers include QR codes that residents can scan to get to your TippingLink site.

Email Template (BuildingLink Classic and Fleet)

You can also quickly access a customizable TippingLink invite email template that includes a direct link to your TippingLink site from your Manager Dashboard by clicking the Send email button in the TippingLink widget or from the Communicate tab.

Send Email Classic

Go to the Communicate tab, select Send email - classic, and click the Use Email Template button. In the Select an Email Template window, select Suggested Templates (by BuildingLink), choose  English Templates, select BuildingLink Website & Database, select the Tip Staff with Just a Click, and then click Select Template. Customize the text if desired, select recipients, and click Send Email to invite your residents.

Send Email Fleet 

Go to the Communicate tab, select Send email, and click the Compose button. At the bottom of the compose window, click Template, select Use an email template, and then select the TippingLink Template. Customize the text if desired, select recipients, and click Send Email to invite your residents.

Direct URL Invite

You can copy and share the direct URL for TippingLink by going to the Manage tab, selecting TippingLink, and clicking the Preview TippingLink button. 

Copy the URL from the web address bar and share it with your residents however you like. 

Public Display QR Code (New Public Display and Community Display Only)

New Public Display 

To add the TippingLink QR code widget to your Public Display, go to the Communicate tab and select Public Display. Make sure the new public display is enabled (it will not work on the classic public display) and click View/Edit Template Appearance.  

To add a widget, click on the + icon on the control bar and select the BuildingLink TippingLink QR Code widget.  The widget will appear in the top left.  Click and hold to drag the widget where you’d like to place it.  To adjust the size of the widget, click and drag on the bottom right corner. 

Community Display

To add the TippingLink QR code widget to your Community Display, go to the Communicate tab, select Community Display, and click Customize. Next, click the +Add widget button and select QR code.  

The widget will then appear on your Community display preview. Click the Widget settings icon, choose BuildingLink TippingLink, and click Apply. Click and hold to drag the widget where you’d like to place it. To adjust the size of the widget, click and drag on the bottom-right corner. 

TippingLink FAQ