Valet Module

Table of Contents

• Activating and Customizing the Valet Module
• Adding a Valet User
• Submitting a Vehicle Request
• Receiving and Accepting Vehicle Requests
• Using the Valet App
• Viewing Valet History
• Editing Vehicle Information
• Valet Module Video Tutorial

Activating and Customizing the Valet Module

Please contact BuildingLink support if you would like to activate this module for your property.  The module can be activated to allow valet staff to access and manage vehicle data as well as receive and accept requests.  You can also prohibit valet staff from accessing and managing vehicle data, but still allow them to receive and accept car requests. (Please let us know your preference so that we can choose the correct set-up option for you.)

If you are a Management or Security Officer user and you’d like to add instructions for residents to see when submitting a car request, click on the Settings tab and select General Building Set-Up Options. Then, scroll to Garage/Valet and enter any relevant instructions. Be sure to click Save All Changes.

You can also set up email notifications to your valet staff when new requests are submitted, as well as confirmation emails to your residents when their requests are accepted. 

Adding a Valet User

Employees must be on the "Parking Attendant" authority level to receive, accept, and close out car requests. 

To set up an employee "Parking Attendant" user by selecting the Manage tab and clicking on Employees.  Click Add New Employee.  In the Basic Info section, enter a first and last name for the valet user. 

In the Login & Authority section, enter a username. Click the "Authority Level" drop-down box and select "Parking Attendant"  Click Save at the top of the page.

Submitting a Vehicle Request

Residents can submit car requests from the resident portal or the BuildingLink Resident App, but building staff can also submit requests on a resident's behalf. To do so, click on the Front Desk Tab. To the right of the Valet/Car Retrieval heading, there is a field labeled Request a Car. Enter the unit number or ticket number of the car you wish to request.  

In the resulting pop-up window, you can select who the car was requested by, specify which vehicle was requested (if the unit has multiple vehicles assigned to it or if the vehicle is for a guest), when the vehicle is needed, and any special comments/instructions. 

Click Submit Car-Retrieval Request.

From the Front Desk tab, you will also be able to see all vehicle requests that have been accepted or are still pending. If the request is still pending, it will be labeled as "Requested" instead of "Accepted."

Alternatively, you can submit a request by clicking on the Manage tab and then on Parking Management.  The Car Valet tab will be accessible and will allow you to enter a request and view all submitted vehicle requests.

Receiving and Accepting Vehicle Requests

Log in with your valet username and password (see Adding a Valet User). You’ll be able to see all the requests that have not been closed out yet.  If the sound on your computer is turned on, you should be able to hear a beeping noise if there are any requests that have not yet been accepted.  You can control this from the sound radio buttons at the top left hand side of the screen.

To accept a request, click the green Accept button.  Once a the request has been completed, click the red Close button.  

Using the Valet App

You can also receive and accept requests through our free Valet App. Search for "BuildingLink Valet App" in the Google Play Store or Apple Store and select Install. 

Open the Valet App, and log in with your valet username and password or the Valet Console username and password for your building. Provided the sound on your phone is turned on, you will hear a beeping sound when a new request comes in. 

If you have an iPhone, simply tap on new requests (displayed in green) to accept them, and tap on completed requests (displayed in red) to close them. If you have an Android, select Accept to accept new requests and Close to close out completed requests. 

Screenshots of both iPhone and Android are below.

iPhone Screenshots:

Android Screenshots: 

Viewing Valet History

If you need to search for a request that has been closed, click History from the Dashboard tab. From here, you can search by unit number, garage tag or ticket number, vehicle description, and date range.  The search results are printable and can be exported to Excel.  

Editing Vehicle Information

Please Note: You will only be able to edit vehicle information from a Valet Console login if that setting is chosen when the Valet Module is activated for your property. 

If you do have the option the add or edit vehicle information for your residents, Please see our Parking Management help topic for more information.

Valet Module Video Tutorial