Note: This article is for the newly redesigned module. This updated module is in the process of being rolled out and may only be available to some users.
Overview
The Valet Module allows you to track and receive vehicle requests from residents and staff. Residents can submit requests online or from their BuildingLink Resident app. Your valet staff will be able to receive, accept, and close out those requests.
Note: Click on the images to enlarge them.
Table of Contents
- Activating and Customizing the Valet Module
- Adding a Valet User
- Submitting a Vehicle Request
- Receiving and Accepting Vehicle Requests
- Viewing Valet History
- Editing Vehicle Information
- Using the Valet App
Activating and Customizing the Valet Module
Please contact BuildingLink support if you would like to activate this module for your property. The module can be activated to allow valet staff to access and manage vehicle data as well as receive and accept requests. You can also prohibit valet staff from accessing and managing vehicle data, but still allow them to receive and accept car requests. (Please let us know your preference so that we can choose the correct setup option for you.)
If you are a Management or Security Officer user and you’d like to add instructions for residents to see when submitting a car request, click on the Manage tab and select Parking management. Next, click the gear icon next to the page title and select Car valet settings.
You can also set up email notifications to your valet staff when new requests are submitted, as well as confirmation emails to your residents when their requests are accepted. Be sure to click Save.
Adding a Valet User
Employees must be on the "Parking Attendant" authority level to receive, accept, and close out car requests.
To set up an employee "Parking Attendant" user, select the Manage tab and click on Employees. Click Add New Employee. In the Basic Info section, enter a first and last name for the valet user.
In the Login & Authority section, enter a username. Click the Authority Level drop-down box and select Parking Attendant. Click Save at the top of the page.
Submitting a Vehicle Request
Residents can submit car requests from the resident portal or the BuildingLink Resident App, but building staff can also submit requests on a resident's behalf.
To do so, you can click on +Add valet request on the dashboard, or you can click on the Manage tab, select Parking management, then Car valet, and click the Request a car button. Enter the unit number or ticket number of the car you want to request.
In the resulting pop-up window, you can select who the car was requested by, specify which vehicle was requested (if the unit has multiple vehicles assigned to it or if the vehicle is for a guest), when the vehicle is needed, and any special comments/instructions. Click Submit car retrieval request.
From the Dashboard, you will also be able to see all vehicle requests that have been accepted or are still pending. If a request is still pending, it will be labeled as "Requested" instead of "Accepted."
Receiving and Accepting Vehicle Requests
Log in with your valet username and password (see Adding a Valet User). You’ll be able to see all the requests that have not been closed out yet. If the sound on your computer is turned on, you should be able to hear a beeping noise if there are any requests that have not yet been accepted. You can control this by clicking the sound radio buttons at the top of the list.
To accept a request, click the green Accept button. Once a request has been completed, click the red Close button.
Viewing Valet History
If you need to search for a request that has been closed, click on the Dashboard tab, then click History. You can search by unit number, garage tag, or ticket number, vehicle description, and date range. The search results are printable and can be exported to Excel.
Editing Vehicle Information
Please Note: You will only be able to edit vehicle information from a Valet Console login if that setting is chosen when the Valet Module is activated for your property.
If you do have the option to add or edit vehicle information for your residents, please see our Parking Management help topic for more details.
Using the Valet App
You can also receive and accept requests through our free Valet App. Search for "BuildingLink Valet App" in the Google Play Store or Apple Store and select Install.
Open the Valet App, and log in with your valet username and password or the Valet Console username and password for your building. Provided the sound on your phone is turned on, you will hear a beeping sound when a new request comes in.
If you have an iPhone, simply tap on new requests (displayed in green) to accept them, and tap on completed requests (displayed in red) to close them. If you have an Android, select Accept to accept new requests and Close to close out completed requests.
Screenshots of both iPhone and Android are below.
