Note: This article is for a new product that is in the process of being rolled out and may only be available to some users.
Overview
TippingLink provides a quick, secure, and easy way for residents to send tips and personalized messages to property staff through the resident portal, resident app, or custom direct URL. Tips stay between the resident and tipped staff, can be sent via credit card, or bank transfer (ACH), and appear immediately for staff. Depending on your property's settings, this feature may or may not be enabled.
Note: Click on the images to enlarge them.
Table of Contents
Video Overview
Accessing TippingLink
Residents can access TippingLink via a QR code invite or a direct URL that's sent by property staff under the following methods:
- Flyer
- SMS
- Resident App
- Web
Click on the QR code or direct URL invitation to be directed to TippingLink.
Sending Tips
On the guest checkout page, fill in the following required fields:
- First name
- Last name
- Unit #
If you want to add a personal message for your recipients, you can include this in the Add message field under Write a message for all recipients. When finished, click Apply.
To add a tip amount, click on the text box below the Amount for the recipient, then type in the tip amount.
Click Proceed to payment when you've finished adding your tip amount.
Note: Fees apply and are clearly displayed at checkout before payment. Please also refer to the Terms and Conditions for more information.
Select your preferred payment method, either by Credit card or Bank transfer (ACH). Please note that credit cards incur an additional 3% fee if selected as the payment method.
Fill out your card or bank info and review the terms and conditions, alongside the electronic communications link.
Click the checkbox for I agree to the terms and conditions and to receiving electronic communications.
To finalize your tip, click Complete payment.
A payment confirmation will be displayed, and a copy of the transaction will be sent to your listed email.
If you have any more tips you would like to send, click Send more tips. To share the TippingLink portal, click Share the tipping portal with your neighbors!
