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    • Front Desk Training Outline

    • Modified on: Tue, 8 Oct, 2024 at 4:13 PM
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    Overview

    The purpose of this session is to train Front Desk/Concierge/Security staff (those with the Front Desk level authority) over the Front Desk module.This session will cover adding packages to the system, reviewing permission to enter information, inputting requests on behalf of residents, etc.


    Table of Contents 


    Front Desk Functionality 


    This document will outline the specific modules covered during a front desk training session and includes links to relevant help site articles so you may benefit from our self-learning tools at your own pace. Note: availability and/or functionality of the features below may vary, depending on your property’s setup.

     

    • Logging In: Users may log in from www.buildinglink.com or via their property’s unique URL. Your username and password is valid for both the BuildingLink website and GEO mobile app. Click the “Forgot Username/Password?” link to reset your password if needed.
    • Dashboard: The home screen employees see upon login. The dashboard gives a quick overview of all the important information pertaining to the property (such as reservations waiting to be approved, calendar events happening today, announcements, etc.)
    • Event Log: allows you and your staff to track incoming and outgoing physical items at your property. It is typically used to track and record packages, laundry, keys, contractors, and visitors, but can be customized to track all manner of items and situations (events).
    • Instructions: allows residents to record guest authorizations like "permissions-to-enter," as well as other notes related to their unit.
    • Resident Directory: an internal address book of all your resident contact information. Here, you can view and search resident contact information. 
    • Maintenance Requests: allows building staff and residents to submit maintenance requests (work orders) online and allows the appropriate people to receive automatic notifications when new requests are submitted or requests have been completed.
    • Reservation Requests: allows you to track and coordinate amenity reservations at your building. You can submit these requests on behalf of residents and/or allow them to submit their own.
    • Quick Search: the fastest way for employees to pull up resident information within BuildingLink. 
    • Shift Log: an internal communication tool for management and staff - think of it as an electronic logbook. Each note is automatically stamped with the date, time, and name of the employee, making it easy for staff to communicate across shifts.