Overview
Below are the most frequently asked questions about the Implementation process. If you have any other questions please email support@buildinglink.com.
Table of Contents
Q: Do I need to order any equipment/peripheral devices prior to implementation?
Q: What type of training do we need to schedule?
Q: Can I customize the resident login letter?
Q: What Resident Help resources are available?
Q: Do I need to order any equipment/peripheral devices prior to implementation?
A: We recommend having your equipment ordered and in place before the front desk training. To place an equipment order click here. If you’re still unsure as to which devices you’d like to purchase, you can reach out to our Support team at 212-501-7117 ex 0 for a basic overview. You’ll also have the opportunity to discuss equipment types and functionality during our kickoff call.
Q: What type of training do we need to schedule?
A: Training is offered in accordance with the needs of your team. Training offerings include a Manager Setup and Training, a Maintenance Training, and a Front Desk Training. These sessions will be further discussed and scheduled during our kickoff call.
Q: How is training conducted?
A: All training sessions are conducted remotely via Zoom and can be recorded for those who are not able to attend. A recorded copy of the session will be emailed to your and/or your staff immediately following the training.
Q: What is Resident Launch?
A: When your building has been fully set up and trained, your implementation consultant will help you customize and distribute an introductory letter, introducing BuildingLink to your residents and providing each resident with his/her own username and password to access the site. Typically, we'll email login information to all residents with a valid email address and arrange to send you printed copies of login information for residents without email addresses.
Q: Can I customize the resident login letter?
A: The sample login letter text can be edited or viewed by any Management or Security Officer users by clicking on the Settings tab and selecting General Building Setup Options. Then, jump to section (27) Login Instructions: Define the text of the letter that can be Printed, or E-Mailed to Tenants.
Q: What Resident Help resources are available?
A: Residents can learn more about using BuildingLink with our "Getting Started" video here and our resident help site here. We can include these resources in initial login letter emailed out to residents upon launch.
Remember, we’re always happy to answer any additional questions you may have throughout the implementation process.