Overview
BuildingLink is making it easier for residents to restore important email notifications if their email address has been blocked from receiving messages.
Residents who are affected will receive a one-time notification with a secure confirmation link. By clicking the link, they can remove their email address from the suppression list and resume receiving BuildingLink communications, such as package alerts, key updates, bulletin board posts, property management emails, and password resets.
No login or Support request is required. Residents can simply follow the link in the notification to restore email delivery.
If you've noticed that you're missing certain BuildingLink emails, including package alerts, key updates, bulletin board postings, or even password reset messages, your email address may be blocked from receiving BuildingLink emails. The good news: you can fix this yourself in just a few clicks, with no need to contact Support.
Table of Contents
- What does this mean?
- What emails are affected?
- How will I know if this is happening to me?
- How do I fix it?
- How can I make sure this doesn't happen again?
- Is this email legitimate?
- Still not receiving emails after confirming?
What does this mean?
Our email provider automatically blocks delivery to email addresses that have previously:
- Been marked as spam by your email provider, or
- Bounced (your mailbox was unavailable or rejected the message)
This is a standard email-industry safeguard. It protects overall email deliverability and helps make sure messages keep reaching everyone else on the platform.
What emails are affected?
While your address is suppressed, you may not receive BuildingLink notifications such as:
- Automatic notifications from property-related services sent through the BuildingLink platform (package notifications, key updates, bulletin board postings, front desk instructions, etc.)
- Manually sent emails from your property management team
- Password reset emails
How will I know if this is happening to me?
If BuildingLink detects that your email address is on the suppression list, we'll send you a one-time notification email from a separate, trusted email service (not the email channel that was blocked). This email will: - Let you know your address is currently blocked/suppressed - Include a simple confirmation link so you can opt back in - Explain next steps
You don't need to log in to confirm, just click the link in the email.
How do I fix it?
1. Open the notification email you received.
2. Click the confirmation link.
3. You'll see a confirmation page letting you know your email address has been removed from the suppression list.
That's it. No forms, no login, and no need to reach out to Support. Delivery typically resumes shortly after you confirm.
How can I make sure this doesn't happen again?
To help keep BuildingLink emails landing in your inbox going forward, we recommend:
- Adding notify@buildinglink.com and notify.us1@buildinglink.com to your contacts or address book
- Checking your spam or junk folder for any past BuildingLink emails and marking them "Not Spam"
Is this email legitimate?
Yes. These notifications come from BuildingLink's trusted messaging provider and will only ever ask you to confirm that you'd like to keep receiving BuildingLink emails -- they will never ask for your password, payment information, or other personal details. If you're ever unsure whether a BuildingLink email is genuine, you can always reach out to your property's front desk or BuildingLink Support to confirm before clicking any links.
Still not receiving emails after confirming?
If you've confirmed your address and are still missing BuildingLink emails after a little while, please contact BuildingLink Support so we can take a closer look.