OverviewThe Offers and Services module provides a way for residents (and staff) to view special discounts and incentives being offered by local businesses and to submit digital service request forms directly to outside vendors. |
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Viewing Offers and Services
To view the offers and services active for your building, click on the Resident Site tab and select Offers & Services. You’ll be taken a screen that displays Vendor-Created Offers. These offers were created by businesses participating in the BuildingLink Advantage Network, a program where local vendors can display offers to buildings in their area. (See the next section for information about setting up manual approval for these offers).
At the top of this page, you can navigate to the Offers created by your building tab to view offers that building management has created on behalf of local businesses. Unlike the Vendor-Created Offers, these offers are usually aimed more directly at your specific building and its occupants (for example, the restaurant across the street is offering residents of your building a 20% off coupon for dinner).
Building-created and Vendor-created offers will appear in the same place on the resident site, without distinction.
Sometimes, outside vendors will create specific service request forms for residents to fill out. To view the outside-vendor service request forms currently active for your building, click on the Resident Site tab and select Manage Vendor Service Forms. The Listed Service Forms tab will display all forms currently available for use by your residents. Only vendors participating in the BuildingLink Advantage Program can create service forms, since they must agree to receive and respond to online request forms from residents. Building staff and management can view but cannot create service forms.
Managing and Customizing Offers and Services
To view or change the Offers and Services settings for your building, click on the Resident Site tab, select Manage Offers, and then click on the Settings tab. Here, you can choose if new service forms and new offers automatically appear for your residents or if they require manual approval by a building manager.
If you prefer to approve all offers, you will be able to do so via the Pending Offers tab (To get here, click on the Resident Site tab, select Offers and Services, and then select Pending Offers.)
If you do not want to approve your offers and services manually, any new additions that vendors in your region create through the BuildingLink Advantage Network will appear automatically in the Offers or Service Providers section of your resident site.
Creating New Offers
To create an offer for your residents (for example, if there’s a business across the street offering just your building’s residents a special discount), go to the Resident Site tab, click Manage Offers, and then select the Offers Created by Your Building tab.
You will be prompted to select a company from BuildingLink’s master list of vendors. If the business you are looking for does not appear on this list, you can select the blue create a new company link beneath the dropdown menu. Once you select this option, you will be prompted to fill in all of the basic details - name, location, contact information, logo, etc. - for the new company. Keep in mind that creating an offer for any business will also cause that business to appear in your building’s Directory of Local Businesses.
After you select your local business from the dropdown menu OR create the listing yourself, you’ll be able to input all offer information. You can specify the time frame during which the offer should be valid, a category (i.e. Restaurants or Shopping), and of course a description of the offering, discount, or incentive. Be sure to click Save Offer.
