What are Resident Passports? 

Resident passports are attractive laminated plastic cards (30-mil thickness) that display information and graphics of your choosing about your building and your individual residents. If you have the Resident ID mobile module enabled, resident passports can be fully electronic and do not need to be printed. They can simply be displayed via the resident app when a resident taps on the Resident ID module.

What can Resident Passports be used for? 

Resident Passports can be used in many creative ways:

• Resident ID Cards
• Pool Passes
• Gym/Fitness Center Passes
• “Perk” cards (for participation in negotiated discount programs for local area vendors - or to be used with   vendors listed in the Offers section of BuildingLink)
• Employee ID Cards

How would I go about designing my Resident Passport cards?

You can first browse our gallery of select card styles here, and then our graphics department will work with you to incorporate your preferences, images, colors, and desired data fields. We will design a card template based on your instructions, then submit it for your approval prior to printing. 

How would I go about printing my Resident Passport cards? 

Our card printing program (whether printing locally or remotely) gets the data for printing each of your cards directly from your BuildingLink database, via the internet.  Remember that we can only print pieces of information stored in your site, so if your card design includes things like resident photos, move-in dates, lease expiration dates, or owner/sublet /board member statuses, you'll need to make sure to enter or upload that information into BuildingLink.

Can resident passports be displayed via the Resident App? 

Yes! Provided your property has both Resident Passports and the Resident ID mobile module enabled, residents can display their resident passport by tapping on the Resident ID module inside the BuildingLink Resident App. 

How do I add Resident photos?

If you’d like to print resident photos on your Resident Passports, make sure occupants have a photo saved in the Official Resident Photo section of their profile. Instructions on how to add photos can be found here. Only employees can upload an Official Resident Photo.  

How can I quickly identify which occupants are missing photos in the BuildingLink database?

You can find all occupants with missing photos through the Resident Directory or the Site Activity Report. If the card design you choose includes a photo, a Resident Passport will not be printed for any resident missing a photo until a photo has been uploaded.

How can I reprint or deactivate a Resident Passport card?

You can deactivate a Resident Passport card, or flag a lost card to be reprinted, via the BuildingLink webpage by going to the "Other" tab, then "Resident Passports" and searching for the resident, Or, in an emergency, you can contact BuildingLink Support at 877-501-7117 or support@buildinglink.com, and we can reprint the card for you and ship it out.

How are move ins/outs handled with Resident Passports? 

When a new resident is moved in and all the required data is saved into their BuildingLink profile, the CardLink program will automatically generate a new card for them and place it into the print queue, for either Local or Remote printing. Once residents move out and are deactivated in the BuildingLink database, their cards are automatically deactivated as well. 

How can I use Resident Passports with my access control system? 

If your building has an access control system that utilizes RFID “proxcards” or “smartcards,” you can usually obtain blank card. You can then print your Resident Passports for each individual onto the blank prox cards assigned to them.  For properties that have an access control system based on barcodes, or on encoded magnetic stripe IDs, the CardLink program supports both barcode printing and magnetic swipe encoding. However, please note that you must choose the Local Printing option (print your own cards on-site) in order to integrate with your access control system. We do not offer  a remote printing option for access control cards. 

Idesco Corporation is our supplier for card printers and supplies. If you mention the printer is for BuildingLink, Idesco will offer a discount. 

Idesco Corporation

37 W 26th St 10th Fl

New York, NY 10010

Phone: 800-336-1383

https://www.idesco.com/contact_us/ 

Due to the program coding, CardLink will only work with the printers listed below.  A printer capable of double sided printing is required even you are printing a single sided card. 

The Resident ID on the BuildingLink Resident App

If your property has a Resident Passport, the resident app will display the designed passport.  If your property does not have a passport designed, by default, the resident ID will display the resident name, unit number, building name and management company. Unfortunately, It is not possible to add additional fields to the default Resident ID.

Enabling the Resident ID on the BuildingLink Resident App

The Resident ID can be enabled or disabled by going to the Settings tab, then Design Center, then Mobile Apps. 

From Mobile Apps, select Resident App, then click Edit to the right of the Resident ID, there you will then have the option to make the ID "Active" or "Inactive" for all residents.