Request Technical Support 

Email Our Support Team

877-501-7117 Contact Technical Support from 9-5 ET Mon-Fri

Contact Information

We're here to help!

Although our posted hours are 9:00am-5:00pm EST, we offer monitored support until 6:00pm EST daily, on holidays and on weekends.



Sales: sales@BuildingLink.com 


Accounting: accounts@BuildingLink.com 


Support: Support@BuildingLink.com 


Training: TrainingRequest@BuildingLink.com 


Integration: Integration@BuildingLink.com 


BuildingBoard Support: Support@BuildingBoard.com 


KeyLink: Support@BuildingLink.com 



Operations Center Address

BuildingLink.com, LLC

85 Fifth Avenue, Floor 3

New York, NY 10003


Call Us

US and International- (9:00am - 5:00pm EST) — (877) 501-7117

Australia / Asia Pacific - 02 8015 5276

Spanish- (917) 565-1619


Email Us

US Support - support@buildinglink.com

International Support (Australia / Asia Pacific)- support@buildinglinkinternational.com  

United Kingdom/Ireland - support@buildinglinkuk.co.uk 

Para soporte técnico en español- espanol@buildinglink.com

Pour le support technique en français- francais@buildinglink.com



Training Frequently Asked Questions


Q: Who schedules training?

If you are interested in scheduling a remote training session, please reach out to Trainingrequest@buildinglink.com via email. It’s helpful to note what type of training you will need scheduled, (Manager, Front Desk/Concierge, Maintenance, etc) and if the trainees are experienced or new to BuildingLink as we offer both New Employee and Refresher trainings.

Q: How are trainings scheduled?

Once you reach out to Trainingrequest@buildinglink.com and they know the type of training that needs scheduled, they will provide you with a link so that you are able to schedule a session that works best during a date and time that works best for you based on our trainers’ availability. Upon booking your session, you should receive a calendar invite directly from the Trainer with the Zoom details included.

Q: How long are training sessions?

Trainings can last 1-2 hours depending on level of comfort with the site, how many questions might get asked during the session, etc.

Q: What types of trainings do you schedule?

Trainings are based on authority level (Security Officer/Manager, Front Desk, Maintenance) and experience with the site (New Employee or Refresher). Trainings are also personalized based on property setup with the site.

Q: Do you offer Board/Resident Trainings?

We do not offer training for residents or board members (unless they have employee access to the site), but you can offer them this link: Click here to watch the resident tutorial video

Q: How are trainings conducted?

Trainings are conducted Via Zoom and may be recorded as a future learning tool for your property

Q: What is the training schedule?

Monday through Thursday, Start Times 10AM and 2PM ET