Overview
We’re excited to welcome the Grazzee community to TippingLink and are committed to making this transition as smooth and simple as possible for everyone.
Please view the Grazzee Webinar and FAQs below, and don't hesitate to reach out with any questions at tippinglinkteam@buildinglink.com
Table of Contents
Grazzee Webinar
Transition FAQ
Q: My residents are used to the Grazzee app. Do they need to download anything new?
No, they don't need to download anything new. TippingLink is a web-based experience, so residents just visit a URL, no app download required. For existing BuildingLink customers, their TippingLink page is also accessible from inside the BuildingLink app and resident web portal, so residents who already use BuildingLink will see tipping in a place they already log into. And if a resident does open the old Grazzee app out of habit - when they look up their building inside the app, the app will give them a link straight to your TippingLink page.
Q: What's the fee for residents when they tip through TippingLink?
Residents pay 3.5% on the total transaction amount tipped, with a minimum fee of $1.00. ACH (bank transfer) tips have no additional charge. Credit card tips include an additional 3% processing fee.
Q: Is there any cost to the property or our staff for using TippingLink?
There is no fee for the property to use TippingLink and staff have a fee-free withdrawal method via ACH. Staff have additional payout methods like push-to-card that do have a fee,but are completely optional.
Q: How are my staff going to get onboarded? Do I need to walk them through it?
Properties do not have to do anything to onboard staff. Once an employee is added to TippingLink, they automatically get an invitation email from TippingLink with everything they need to set up their profile and start receiving tips.
Q: How should we be telling our residents about the change from Grazzee to TippingLink?
There are several tools to draw from. There will be a printable TippingLink flier with a QR code that can be posted in common areas, a customizable staff list with holiday theming that includes a property specific TippingLink QR code, and an email template with direct links to a property’s TippingLink page.
Existing BuildingLink customers also have an SMS tool for sending text notifications with the link, and a public-display option with the QR code for lobby screens — both run through BuildingLink, in the same place you already manage your resident communications. Once the terms and conditions have been accepted and staff is added, properties can begin notifying residents using any of these tools, giving them the opportunity to show appreciation for staff for whenever the moment feels right. For the holiday season, we typically recommend starting communications in early November — one email to set the expectation, flyers up in common areas, then a reminder as the holidays get closer.
Q: Is there a deadline for getting the customer order signed?
Please sign and return your customer orders by June 12. The sooner we have it, the sooner we can configure your TippingLink site to be available for your residents to tip staff. If you have questions before signing, just reach out to us at tippinglinksupport@buildinglink.com or to Zach Colodner with Grazzee.
Q: My residents have the Grazzee app on their phones — what happens when they open it after cutover?
When a resident opens the Grazzee app and looks up their building, the app will give them a link straight to your TippingLink page — they don't end up at a dead end. That redirect was built specifically so residents who already had the Grazzee habit wouldn't lose tips because they tapped the wrong icon.
Q: If something comes up during the transition, who's the right person to call?
Through cutover, you can still reach Zach Colodner with Grazzee directly for anything Grazzee-related — historical questions, last year's records, anything about how Grazzee worked. For TippingLink-specific questions — your portal, staff onboarding, resident communications — that's the TippingLink support team at tippinglinksupport@buildinglink.com. Both teams are in close communication, so don't worry about getting routed wrong.
Q: When a staff member withdraws their tip, how fast does the money actually hit their bank account?
Free staff transfers via ACH typically take 1 to 3 business days to land in a staff member's bank account. Please note that holidays aren't business days. If staff members choose to use our push-to-card payout method for a fee, they can receive funds in as little as 30 minutes depending on the card they are using.
Q: What is a tip pool in TippingLink?
A tip pool is a single shared fund that residents tip instead of tipping individual staff. Residents see one “tip the team” option for the property (ex. Waterstreet Towers Holiday Fund); staff don’t see individual tip amounts. The pool is then distributed to the team using the disbursement plan the property has set up.
Q: What information is visible to Management?
Management cannot see any specific information about individual tipping. They are able to add and remove employees from the tipping platform, but individual tip transactions are kept private. If your property uses a tip pool to collect tips and disburse them to staff members, management may have visibility into the overall volume of tips and disbursement to staff members.
Q: Are tips confidential?
Staff will know who sent them a tip and for how much. Other property staff and property management will not have visibility into anyone else’s personal, individual tips. Individual tips are kept confidential between a resident and the staff member they tip. If your property uses a tip pool to collect tips and disburse them to staff members, management may have visibility into the overall volume of tips and disbursement to staff members.
Q: Does BuildingLink keep any of the staff tips?
No. Residents can set how much they want to tip each employee, and that employee will receive the full amount of that tip. There are TippingLink fees for residents when they tip, but not for staff.
Q: What is the fee for tip pooling?
There is no cost to the property to use tip pooling. Tips submitted to the tip pool by residents have the same TippingLink fee as an individual tip, 3.5% of the total transaction with a $1 minimum fee.